Privacy Policy




Who We Are 

 

We are Canine Whispers, a Dog Behavior Counseling & Training service based in the South of England.

Our website address is https://www.caninewhispers.com

At Canine Whispers we are dedicated to safeguarding our clients and all those that visit this website.

We collect information on this website for the purposes of communication, to assess the health of your dog before an initial consultation, to improve user experience via monitoring web traffic and for the purpose of security.

More information about how we securely retain, store and monitor your data can be found in the privacy policy document below.

 

Types of Data We Collect  

 

Contact & Booking Forms

We collect information such as your name, email and the nature of your dog’s condition on the contact and booking forms on our website. Before sending these forms you are required to agree to the storage and handling of your data by this website.

Vet Referral Forms

Canine Whispers can take Vet referred cases. In our Behaviour Consultation section you will find a button to download a Vet Referral Form to be filled out and posted in order to give us more information about your dog. Such information is then stored securely and used solely for the purpose of assessing your dog prior to your initial consultation. By posting the form to us you are consenting for us to store said information and use it for this purpose.

Cookies

Like most websites, we use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as ‘smart’ phones or tablets) as you browse this website. They are used to remember when your computer or device accesses the website.

For more specific information on the cookies we use on the website please refer to our Cookies Policy

 

Google Analytics 

 

We use Google Analytics in order to monitor traffic on our website. All data stored and processed for this purpose is done so anonymously. If you wish to opt out of analytics you can select only to have “Functional Cookies” running while you are browsing by clicking this option in the banner at the bottom when you first visit the website. Alternatively you can visit our Cookies Policy page and choose to revoke consent.

By selecting the “All Cookies” option in the banner you consent to the use of analytics and all other third party cookies that help improve the experience of users when browsing the website.

For more information please refer to Google’s Privacy Policy.

 

Who We Share Your Data With

 

We share limited data with various third parties in order to provide a faster browsing, an optimised user experience and increased security. For more information about who we share data with and why as well as how long we retain it for please refer to our Cookie Policy.

As a rule we deny any requests for IP data from third parties on the website to ensure the security of our clients and visitors.

 

Where We Send Your Data  

 

In general, any data you provide to us with consent is stored on the website, securely by us or the purpose of further communication, or by one of our third party service providers within the EU. However our Content Delivery Network Cloudflare, which we use for optimised browsing and encryption, does transfer some limited data outside of the EU, as outlined in their Privacy Policy:

“Cloudflare has agreed to provide APNIC with access to some of the data that Cloudflare collects through the Cloudflare Resolver. Specifically, APNIC will be permitted to access query names, query types, resolver location and other metadata via a Cloudflare API, that will allow APNIC to study topics like the volume of DDoS attacks launched on the Internet and adoption of IPv6.

In return for access to the Cloudflare Resolver data, APNIC has agreed to use such data solely for non-profit operational research. APNIC has also agreed not to use the data in any manner that would allow it to associate any individual with a DNS query, or publish any studies containing any references to particular query names or individual behavior. As part of Cloudflare’s commitment to privacy, Cloudflare will not provide APNIC with any access to the IP address or port associated with a client.

Aside from APNIC, Cloudflare will not share your data with any third party.”

Again, you can opt out of the use of any cookies by third parties on our website by visiting our Cookie Policy page.

 

Links To Other Websites  

 

Our website contains links to pages of other related websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Access to Your Data 

 

As a visitor of this website you are entitled to request that we erase any personal data we hold about you, however this does not include any data we are obliged to keep for administrative, legal, or security purposes. Please email any such requests to the data controller at [email protected]

 

Updates To This Policy 

 

We may periodically update both our Privacy and Cookies policy pages to include new features and terms, and you should revisit these pages if you wish to keep yourself informed.

 

Thank you.